The pros and cons of telecommuting have probably been debated ever since the word “telecommute” was introduced in Webster’s dictionary about 38 years ago (Hartford Business.com). But a new, scientifically relevant study by Stanford researchers and one of China’s largest travel-agents has shed some light on the performance, productivity, and financial impacts telecommuting can have on an organization.
The study, which has not been peer reviewed, focused on call-center employees. You can download a copy of the study presentation (PDF).
The presentation highlights the researchers’ findings that the telecommuters (treatment group) performance was significantly higher than the non-telecommuters (control group). This includes more calls taken, more hours worked, and less attrition.