Archive for Systems Thinking

Game-theory and The Evolution of Trust

In business, as in life, all of our significant, productive encounters with others – our colleagues, our clients, our partners, our customers, our vendors – are built on foundations of trust. But how is that trust created, what are its key ingredients? That’s a question well worth exploring. And this fascinating game-theory simulation helps us […]

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Posted in: Advice, Decision Making, Games, Innovation, Performance, Research, Systems Thinking

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Behind-the-Scenes at Russ’ TED-style Talk, I4PL Toronto 2016

At Peregrine, as instructional systems designers, we encourage our clients to go beyond traditional ‘smile’ sheets and evaluate actual on-the-job performance—the performance of their employees and customers, but also the performance of their training teams and departments. I think this is, actually I know it is, often difficult for them. It’s risky. Sometimes I think participating in a good, solid feedback loop is scarier than a flying hatchet, but it’s also one of the shortest routes to better performance.

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Posted in: Advice, Consulting, Creativity, Delivery, Development, Innovation, Learning Organizations, Manager Tips, Rapid Instructional Design, Speaking, Systems Thinking, Training

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What (If Anything) Were They Thinking?

A great article by Jerry Useem on the relationship between culture and decision-making in which he delves into the origins of corporate evil and idiocy: What Was Volkswagon Thinking? A few quotes: On the Challenger space-shuttle disaster (1986) – “[D]amage to the crucial O‑rings had been observed after previous shuttle launches. Each observed instance of damage… […]

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Posted in: Advice, Consulting, Decision Making, Learning Organizations, Manager Tips, Systems Thinking

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Systems Thinking and The Five Whys

A Favorite Resource: The Fifth Discipline Fieldbook Last week I was speaking with one of our new consultants about the importance of systems thinking, especially when solving problems, and I was reminded of one of my favorite resources, The Fifth Discipline Fieldbook (1994, Senge, Kleiner, Ross, et al.), and a customer story. I love the […]

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Posted in: Consulting, Creativity, Evaluation, Innovation, Learning Organizations, Manager Tips, Performance, Systems Thinking, Tools

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